Frequently Asked Questions
Q: If I live in another European country do I need to pay VAT
A: If you have a properly registered company and have an Intrastat number you do not need to pay VAT in Spain. You can check if your company qualifies by following the link.
http://www.eu-yellow.com/eu_vat_verification.html
Q: Why do I have to pay by bank transfer or money order?
A: We work on a small margin consequently we are unable to give credit or pay the interest charges on credit cards.
Q: How long do deliveries take?
A: If you order on Monday or Tuesday your goods should arrive Thursday or Friday. If your order is urgent we suggest you collect it from the transport company's depot, it usually saves a day.
Q: When is my order despatched?
A: Usually within 24 hours of receipt of proof of payment (either by fax or e-mail.)
Q: Where's my Stuff?
A: We provide a tracking number on request. If your order hasn't arrived within 24 hrs please call us on +34 952 038 439, we are in constant contact with our carriers and we will resolve the matter speedily.
Q: What happens if you don't have the paintball I ordered in stock?
A: We carry a huge stock, but if we don't have the paintball you wanted we will substitute another of similar characteristics or better.Please remember all our prices are shown without IVA.
Our Policy
LIABILITY Our delivery liability is reflected in the terms and conditions that Correos and Buytrago afford us and is limited to postage refund only.
Order Errors (yours) In the unlikely event that you have ordered items you did not want, and have not been in touch before they are picked and dispatched, returns may be subject to a 20% restocking fee.
Picking Errors (Ours) In the unlikely event that the goods you have received do not reflect your order, please accept our immediate apologies and allow us to correct the situation. Please contact us on +34 952 038 439 so that we can arrange for the correct products to be sent to you.
Picking Errors (Manufacturer) If you suspect that your pre-packaged goods have missing or incorrect items please contact us on +34 952 038 439
Damaged in Transit If you suspect your product to have been damaged in transit please contact us on +34 952 038 439 so that we can arrange a replacement.
Warranty Repair. If you suspect your product to be faulty within its warranty period please call us on +34 952 038 439 to arrange a warranty repair.
Due to the nature of the products we sell, Mercury Paintball Europe S.L. does not offer refunds on markers or air/co2 systems. For a refund on other unused items send the items back to us at Mercury Paintball Europe S.L., Poligono Industrial San Luis, C/ Veracruz 8, 29006 Málaga, Spain.
HANDLING COMPLAINTS We will handle any complaint in a fair, effective and confidential manner. We not only endeavour to respond to any complaint within five working days but also to have it fully resolved.
WEBSITE ACCURACY Our Software Developers and Product Managers work extremely hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.
